Our in-house service department is an important factor in choosing to purchase your machine at The Quilting Bee. One concern when purchasing a sewing, embroidery or quilting machine is what to do for service or a needed repair. If you buy a machine online or from a dealer without certified techs in-house you may have to deal with the hassle of shipping it to the manufacturer and then waiting weeks for its return. Or, you could risk voiding your warranty if you take the machine to a technician that is not factory authorized. We are the only factory authorized repair facility in the region for Bernina, Janome, Baby Lock, Pfaff, Brother, Handi Quilter, and Bernette machines.
Phone Order Option
We know it’s difficult parting with your machine. So, you can opt to keep your machine at home until it comes up in our queue. We make it easy. Just call in at (509) 928-6037, give us your name, machine make/model and contact information. We will contact you when your machine is coming up in our queue. Then just drop it off and it will be ready for you in a few days. Note, if we have to order parts it could take longer.