Our in-house service department is an important factor in choosing to purchase your machine at The Quilting Bee. One concern when purchasing a sewing, embroidery or quilting machine is what to do for service or a needed repair. If you buy a machine online or from a dealer without certified techs in-house you may have to deal with the hassle of shipping it to the manufacturer and then waiting weeks for its return.  Or, you could risk voiding your warranty if you take the machine to a technician that is not factory authorized.  We are the only factory authorized repair facility in the region for Bernina, Janome, baby lock, Pfaff and bernette machines.

Common Questions

What is the Standard Repair Time?

Due to high volume from mask making standard repair time is currently 10-14 days. For customers coming from out of town we offer same-day service. Same-day service must be arranged with the Tech Department in advance, please call 509-928-6037.

Where is the service performed?

All service is performed in-house by factory authorized certified technicians to provide the most effective and efficient repair of your serger, sewing, quilting or embroidery machine.

What makes and models of sewing machines do you service?

We have the only certified technicians for Bernina, Janome, baby lock, Pfaff and bernette machines in the region. We can gladly take in any domestic machine, multi-needle embroidery machine or Long-Arm for a COA (clean, oil, adjust) and for many machines we can get repair parts if anything needs replacement.  Occasionally, we are not able to perform repair work on older or off-brand machines due to an inability to attain parts. If you suspect your machine needs more than just a ‘day at the spa’, please call first and speak with one of our techs; David, Greg, James, Jason or Austin to determine if we can meet your needs!  Unfortunately we do not service industrial/commercial sewing machines.  We also can pick-up and deliver or provide in-home service for multi-needle and Long-Arm machines for an extra charge.

Don’t struggle with dull scissors. Drop them off as well and we will sharpen them for you!  $8.95 per pair and up.

Any questions about repairs? Give us a call!


david our repair tech

David, Lead Repair Technician

David heads the repair tech staff that keeps your machines humming! Ask for David, Semra, Greg or James in our Tech Department.